We are seeking a Quality Assurance Lead (Senior Manager) to establish, standardize, and lead end-to-end quality assurance processes across product development, vendor management, in-house production, laboratory testing, and warehousing. The role will be responsible for developing product-specific quality standards, implementing inspection and testing protocols, strengthening supplier quality performance, and driving continuous improvement through data-driven analysis, root-cause identification, and corrective actions to ensure consistent product quality across the supply chain.

Key Responsibilities

• Quality Standards: Develop and implement product-specific quality standards, specifications, inspection criteria, AQL parameters, defect classifications, and quality benchmarks across product categories.
• Vendor Quality Management: Establish vendor qualification criteria, conduct supplier quality assessments and audits, monitor vendor performance, and implement CAPA and vendor quality scorecards.
• Production Quality Assurance: Oversee raw material inspections, in-process quality controls, finished goods inspections, defect identification, root-cause analysis, and quality documentation.
• Laboratory & Testing: Define product-wise testing requirements, standardize laboratory protocols, establish sampling methodologies and testing plans, and use test results to support product approval and vendor decisions.
• Warehouse Quality Control: Ensure quality inspections at receiving and pre-dispatch stages, maintain appropriate storage controls, identify damaged or defective products, and strengthen quality checks between warehouses and retail stores.
• Data, Reporting & Governance: Develop centralized quality reporting systems, KPIs, dashboards, and product/vendor scorecards; analyze defect trends, track corrective actions, and present quality performance reports to management.
• Continuous Improvement: Identify quality gaps, implement preventive measures, improve SOPs, and collaborate with cross-functional teams to enhance product consistency and operational efficiency.