Strategic Business Partnership:

• Partner with Insignia leadership to align people strategies with business objectives.
• Provide HR insights and people data to drive informed business decisions.
• Guide managers on team structures, workforce planning, and retail head office alignment to enable business growth plans.
• Lead HR budgeting for business, ensuring alignment with headcount plans, talent priorities, and cost efficiency.

Talent Acquisition & Workforce Planning:

• Oversee retail and head office recruitment processes, ensuring timely closures and quality hires. 
• Develop workforce plans and proactive talent pipelines for head office and retail teams in liaison with Sales and Operations department. 
• Track and report on hiring and workforce metrics, ensuring retail staffing levels are optimized for business needs. 

Performance Management & Rewards:

• Ensure the effective implementation of the performance management cycle across Insignia, ensuring consistent application and adherence for both head office and retail teams. 
• Run increments, bonus cycles, and develop recognition programs. 
• Support alignment with grading structures, performance outcomes, and market benchmarks. 
• Oversee and manage budgeting for rewards, increments, engagement and capability development initiatives, ensuring alignment with approved budgets and business goals. 

Capability Development (HO and Retail):

• Lead the design and deployment of learning programs tailored to Insignia’s business and retail operational needs. 
• Develop the training calendar and oversee its execution for head office and retail teams through People Partner-Talent and Capability and Specialists. 
• Drive training needs analysis for business by leveraging manager input, performance data, and business priorities to identify capability gaps and inform targeted learning interventions.

Employee Engagement & Experience:  

• Drive engagement initiatives, values-based culture activities, and feedback mechanisms across head office and retail teams. 
• Analyze engagement survey results and develop action plans for improvement. 
• Promote a positive, inclusive work environment aligned with Insignia’s values and customer-focused retail culture.

Policy Implementation & Governance:

• Ensure HR policies and guidelines are communicated and adhered to across business, including retail locations. 
• Develop, and contextualize HR policies and guidelines for effective implementation across the business. 
• Provide guidance on employee relations and disciplinary matters within retail and head office environments. 

Service Delivery & Systems Oversight (including Payroll):

• Oversee HR service delivery, ensuring efficient execution of onboarding, offboarding, HR transactions, and employee queries. 
• Supervise payroll processing to ensure accuracy and compliance. 
• Oversee HR MIS dashboards and ensure data accuracy for head office and retail HR metrics. 
• Identify and implement opportunities to improve HR processes and systems for operational efficiency across the brand. 

Team development:

• Lead, coach, and develop the HR team to build functional and leadership capability aligned with Insignia’s people priorities and business needs. 
• Identify capability gaps within the HR team and create development plans to address them. 
• Provide regular feedback, mentoring, and guidance to team members to enhance effectiveness in supporting head office and retail HR operations. 
• Align team objectives with Insignia’s HR strategic pillars to ensure consistency in service delivery and people partnership across the brand.