Order Fulfilment & Dispatch Management:

• Oversee daily e-commerce order picking, packing, and dispatch activities.
• Ensure all orders are processed within defined timelines and service level standards.
• Coordinate prioritisation of urgent, pending, and high-volume orders.
• Monitor fulfilment performance and escalate operational bottlenecks where required.

Warehouse Coordination & Execution:

• Supervise warehouse staff handling e-commerce inventory and dispatch activities.
• Ensure proper storage, handling, and movement of e-commerce stock in compliance with SOPs.
• Coordinate with warehouse management to maintain smooth operational flow.
• Support alignment between e-commerce demand and warehouse execution capacity.

Inventory Accuracy & Stock Management:

• Support inventory accuracy through periodic stock checks and reconciliations.
• Assist in identifying and resolving stock discrepancies in coordination with relevant teams.
• Monitor inbound stock availability to ensure uninterrupted order fulfilment.
• Coordinate stock movement and availability for online order processing.

Returns, Claims and Issue Handling:

• Manage operational handling of returns, exchanges, and courier-related claims.
• Coordinate resolution of operational issues with warehouse, customer care, and logistics partners.
• Ensure returned stock is verified and accurately updated in systems.
• Maintain proper documentation of operational issues and resolutions for tracking and audit purposes.

Courier & Logistics Coordination: 

• Coordinate daily shipment handovers with courier partners.
• Ensure dispatch documentation accuracy and timely shipment pickups.
• Support resolution of delivery issues and operational exceptions.
• Monitor courier adherence to agreed dispatch timelines.

Reporting & Operational Discipline:

• Maintain daily operational reports related to order fulfilment, dispatch performance, and stock movement.
• Track fulfilment KPIs and highlight performance gaps.
• Ensure strict adherence to warehouse and fulfilment SOPs.
• Promote operational discipline and accountability within the warehouse support team.