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• Manage all online operations related to order processing from ginkgo and liaison with omni channel stores to clear daily orders
• Liaison with supply chain for new stock receiving and old stock refill. Move old inventory in coordination with supply chain team
• Coordinate with retail team for timely order fulfillment from stores
• Coordinate with courier partner for rates, performance and deliveries
• Coordinate with third party vendors including but not limited to payment partners, shoot agency, tech agency etc.
• Coordinate with finance team for timely disbursement of relevant vendor payments
• Develop and execute e-commerce strategies to enhance website performance and achieve monthly/annual revenue targets.
• Coordinate with internal stakeholders (Marketing, Creative, IT, Supply Chain, Retail, Finance) for seamless e-commerce operations.
• Oversee product listing, stock replenishment, pricing updates, and inventory allocation across online platforms.
• Manage Order Management System (OMS) to ensure smooth order processing, fulfillment, and timely deliveries.
• Supervise and maintain Payment Gateways, ensuring reconciliation and issue resolution with Finance & Technology teams.
• Ensure timely and accurate reporting of KPIs such as conversion rate, order fulfillment rate, courier performance, Warehouse performance.
• Address customer queries and operational issues in collaboration with the Customer Service team.

Technical Skills

• Hands-on experience with Shopify, Ginkgo, or Magento (Shopify preferred).
• Proficiency in Microsoft Dynamics AX / D365.
• Strong understanding of ERP & OMS systems.
• Strong command of MS Office (Excel, PowerPoint, Word).