Loyalty Programs Specialist
Description
- Assist in the development and implementation of customer loyalty programs
- Manage day-to-day operations of the loyalty programs, including member communications, rewards fulfilment and program reporting
- Analyse customer data and insights to identify opportunities to enhance the customer experience and drive program engagement
- Collaborate with cross-functional teams including marketing, sales and customer service, to ensure alignment and support for loyalty initiatives
- Monitor program performance and KPIs, providing regular reporting and insights to Line Manager
- Assist in the development of marketing materials and communications to promote the loyalty programs
Qualification
Masters/Bachelors degree in Marketing, Management or a related field
Required Skills
- Loyalty Program Management
- Customer Management
- Analytical Skills
Competencies
- Customer-Centric Focus: Demonstrates a strong commitment to improving the customer experience and driving engagement through loyalty initiatives.
- Data-Driven Decision Making: Leverages customer insights and program KPIs to identify opportunities for enhancement and inform strategic actions.
Experience
3-4 years of experience in Loyalty Programs